70s-styledepartmentstoreintoaretailinggood-structuredmoderndepartmentstore.
Oneofthemainchangesis thatmorefloorspaceis rentedtovendors,inwhatis sometimesreferredtoas theshowcasebusinessmodel:vendorsdesigntheirownboothsandareencouragedtobecreative.The problemisthatalldepartmentstoreslookthesame.
Unit 5. Money.
1. Howdoes moneywork?
2. Whatmoneyinstitutions can youmention?
3. Describedifferentkindsofsecuritiesanddifferentkindsofmarkets.
4. Whatcanyousayabouttheattitude to moneyinourculture?Hasitchangedinrecentyears?
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1.Howdoesmoneywork.
Moneymakestheworldgoround,theysay.Perhapsitiseventruerthattheworldmakesmoneygo
round,especiallyinaneraofglobalizationwhencapitalcanflowfreelytoandfromalmosteverywhere.Moneyisalways lookingforplaceswhereitwillbemostprofitableandearnthegreatestreturnon investment.
Asanindividual,youcanputyourmoneyondepositinabank,andaslongasthebankdoesn'tfailand
theeconomykeepsfunctioning,youwillgetinterest.Yourmoneyislentouttopeople,businessesand governmentswho need it to financetheirownprojects, andthebankwillmakeitsmoneyonthedifferencebetweenwhatitpays outininterest ondepositsand whatitgetsininterestfrom itsloans.
Ifyouwant tolivemoredangerouslyyoucouldbuysomebonds,andaslongastheorganizationor
countryyou'veinvestedinbylendingitmoneydoesn'tdefault,youwillgetyourinterestpayments,and lateryourbondswilleventuallyberepaid.Toliveevenmoredangerously,buysomesharesandsharein the profitabilityofyourchosencompany.Ingoodtimes,the dividendswillbemorethanwhatyouwould getfrombonds,andtheshares themselves willincreaseinvalue, givingyoua capitalgainifyousell them.Butifthecompanyrunsintotroubleandgoesbankrupt,youwillbeamongthelasttobepaidback, andyoumaygetonlypartofwhatyouputin,oryoumaylose allyourmoney.
2.Whatmoneyinstitutionscanyoumention?
Thisisforexamplebanks,insurancecompanies,mutual funds (unittrusts intheUK)andpensionfunds whomay, ofcourse,beinvesting themoney ofprivateindividualsindirectly.
Themarketsthey investininclude themoneyandcurrencymarkets,stockmarketsforshares(also
knownasequities),commoditiesmarketsforanythingfromgoldtoporkbellies(usedformakingbacon),
andproperty(buildingsandland). Let’s stopon several institutions.
Themostfamousmoneyinstitutionineverycountryisbank.Bankis afinancial institution thatactsas apaymentagentforcustomers,andborrows andlendsmoney.Banksborrowmoneybyacceptingfunds
depositedoncurrentaccount,acceptingtermdepositsandbyissuingdebtsecuritiessuchasbanknotes andbonds.Bankslendmoneybymakingadvancestocustomersoncurrentaccount, bymaking
installmentloans,andby investingin marketabledebtsecuritiesandotherforms oflending.
Amutualfund is aprofessionally-managedfirmofcollectiveinvestments thatpoolsmoneyfrommany
investorsandinvestsitin stocks,bonds,short-termmoneymarketinstruments,orothersecurities. Ina mutualfund,thefundmanager,tradesthefund'sunderlyingsecurities,realizingcapitalgainsorlosses, andcollectsthedividendorinterestincome.
3.Describedifferentkindsofsecurities anddifferentkindsofmarkets.
Fromthepointofviewofinvestors,theworld'sfinancialmarketsexistinordertochannelmoneyto profitableinvestmentactivities and projects.Fromthepoint ofviewofborrowerssuchascompanies and governments,financial centresexistso thattheycanfind capitalon thebestterms.
Most investorsarenotprivateindividualsbutinstitutionslikebanks,insurancecompanies,mutualfunds andpensionfunds whomay,ofcourse,beinvestingthemoneyofprivateindividualsindirectly.The markets theyinvestinincludethemoneyandcurrencymarkets,stockmarkets forshares(alsoknownasequities),commoditiesmarketsforanythingfromgoldto porkbellies(usedformakingbacon),and property(buildings andland).
Therearealsomarketsforfuturesincurrencies,equities,bondsandcommodities:afutureisafixed- pricecontracttobuyacertainamountofsomethingfordeliveryatafixedfuturedate.
Therearemarketsforoptionsincurrencies,equities,andbonds.Here,aninvestorbuystherightto buy orsellacertainamountofthesethingsatacertainpriceandparticulardateinthefuture.Thisisa formofbetting on howpriceswillmove.
Someofthesemarkets,likestockmarkets,arebasedinparticularbuildings,somewith tradingfloors,but
mosttradingisnowscreenand telephonebased. Others,likebond and currencymarkets,are'virtual',inthesensethatsellingandtradingtakesplacebyphoneandcomputerbetweenthepremisesofissuers, brokersandtraders.
Securitiesconstitute theobjectswhichinvestmentsaremadeof.Therearevarious kinds ofsecurities.
Theyare tradedinmarkets,eachone withspecificrules.
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Stocksarethemostpopularsecurityforinvestment.Theyactuallyrepresentownershipinaspecific company.Themostcommonwaystocks appearinthemarketis byoperations calledinitialpublicofferings (IPO).Thesehappenwhenacompanydecidestoissuestocks,butgivingawaypartofittothe public,inreturnformoneypaidbythenewshareholders.Thepublicgainsapartofthecompany,bythe costofpayingmoneyforit,whilethecompanyobtains amassiveamount ofmoney,bythecostofhavingtogiveawaypartofitsownership,aswellaspartofitsprofitsintheformofdividends.
OutsideIPO's,stockcanbeboughtandsoldinstockexchanges.Theseareplaces(physicalorvirtual)
wherestocks are assignedaselling priceandabuying price.Anyonecanbuyorsell stocks with the help ofbrokers.
Companies oftenneedmoneyforvarious ends,suchasimprovingitself, expanding,buyingother companies, andsoon.There aremanyforms ofdoing this.One ofitis using abond.Abondisacontract
betweenanissuingcompanyandabuyer.Inthiscontract,thebuyerlendsacertainamountofmoneyto the company,foracertainnumberof years.Inreturn,thecompanyis obligedtopayinteresttothebuyer,
periodically,ataspecifiedrate.
Fundsbecomeaninterestinginvestmenttoolforeveryonewhoisnotinterestedinwasting timewith
stockorbondpicking, trading,andsoon. Investmentcompaniesmanageoneormorefunds,where moneyfrommanyinvestorsismanagedbyprofessionals.Oneinvestmentfundusuallyholds aportfolio ofsecurities.Thedecisionstobuyorsellthosesecuritiesaretakenbytheinvestmentcompanybehind thefund.
4.Whatcanyousayabouttheattitude tomoneyinourculture?Hasitchangedinrecentyears?
Moneycan beacurseorablessinginourlives.Ifwedealwithitaccordingtotheworld’sstandards,it canbeacurse.Moneyisthenumberonesourceofstressandtheprimarycausefordivorce.
People'sattitudestowardsmoneyvaryenormouslyandarelargelyinfluencedbythevaluestheywere
broughtupwithandhowmuchmoneytheyhavenow.
Assuming there's enough moneytokeepa roofoveryourheadandbuy basicfoodstuffs,whatyoudo
withtherestofyourmoneywilldependonyourparticularattitude.Thefollowingthreestatements broadlysumup themostcommonattitudestomoneyintoday'sculture:
1.Moneyisforenjoying -moneyisforspendingonthethings thatmakeyouhappy.Nooneknows whatthefuturemayholdorwhatcanhappentomorrow, soyoushouldenjoywhatyouhave whenyou
haveit.Money'snousewhenyou'redead,solivefortoday.
2.Moneyisforsecurity-moneyshouldbespentonmakinglifecomfortable.Onceyouhavethebasic
homecomforts,it'simportanttohavemoneyputasideforarainyday.Nooneknowswhatthefuture mayhold,soit'ssensibletobeprepared.
3.Moneyisforsharing-moneyshouldbe sharedgenerouslywiththoseyoulove andthoseless fortunatethanyourself.Buyingpresents,entertainingothersandgivingmoneytocharitycreatesfeelings
inyourselfandothers thatarepriceless.Nooneknows what thefuturemayhold,andsomedayyoumayneedthefavourreturned.
Soherearethemainattitudestomoneyinourculturetomymind andIdon’tthinkthatmyopinion differsfrommostpeople,so theattitudetomoneydoesn’tchangethroughyears.
5.HowhaveWal-MartandTargetstoresperformedlately?
Wal-MartStoresis anAmericanpubliccorporationthatruns achainoflarge,discountdepartment stores.Itistheworld'slargestpubliccorporationbyrevenue.Itisthelargestprivateemployerinthe
world and thefourth largestutilityorcommercial employer.Wal-Martis thelargestgroceryretailerin theUnitedStates.
OnSeptember12,2007,Wal-Martintroducednewadvertisingwiththeslogan,"SaveMoneyLive
Better," replacing the"Always LowPrices,Always"slogan,whichithadusedfortheprevious19years.
GlobalInsight,whichconductedtheresearchthatsupportedtheads,foundthatWal-Mart'spricelevel reductionresultedinsavingsforconsumers.
Savingpeoplemoneytohelp themlivebetteristhegoalofWal-Mart.It’sthefocusthatunderlieseverything atWal-Mart.Andfor themillionsofcustomerswhoshopinthese storesitmeans alot. By
offering thebestpossible priceson the productscustomersneed,Wal-Martcanhelpthemaffordsomethingalittleextra.
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Targetstorestendtoattractyoungerandmoreeducatedandaffluentcustomersthanitscompetitors. Targethascultivatedamoreupmarketandstyle-consciousimagethanotherdiscountretailers.Itis the third-largestgeneralretailerintheUSbyrevenues.
Unit 6. Advertising.
1. Whatformsofadvertisingdoyouknow?
2. Explainthemeaningof'directmarketing'.Whyisitconsideredtargetedmeansofadvertising?
3. Whatisthedifferencebetween'productplacement'and'productendorsement'?
4. WhatmakesMike'sadvertisingtick?
5. Howshouldyouplananadvertisingcampaign?
6. Giveexamplesofgoodandbadadvertisements.
1.Whatformsofadvertisingdoyouknow?
Themainformofadvertisingismedia.Itcanincludewallpaintings,billboards,streetfurniture
components,printedflyers,radio,cinemaandtelevisionads,webbanners,mobiletelephonescreens, magazines,newspapers,sides ofbusesorcars, andsoon.Anyplacean"identified" sponsorpays todelivertheirmessagethroughamedium is advertising.So youcanseealotofadvertisinginthestreets. Anotherfamoustypeofadvertisingnowadaysisproductplacement. Itis whenaproductorbrandis noticedinentertainmentandmedia.Forexample,inafilm,themain charactercanuseanitemor otherofadefinitebrand.Itisverypopularnowadaysforcars,watches,clothes.Forexample,product placementforFord,BMWand Aston-MartincarsarefeaturedinrecentJamesBondfilms,mostnotably CasinoRoyale.
TheTVcommercialisgenerallyconsideredthemosteffectivemass-marketadvertisingformat,asis reflected bythehigh pricesTVnetworks chargeforcommercial airtimeduringpopularTVevents.Forexample,football.
Increasingly,othermediaareovertakingtelevisionbecauseofmoreconsumer'susageoftheinternet.
AdvertisingontheWorldWideWebisarecentphenomenon.Pricesof Web-basedadvertisingspaceare dependentonthe"relevance" ofthesurroundingwebcontentandthetrafficthatthewebsite receives.
E-mailadvertisingisanotherrecentphenomenon.UnsolicitedbulkE-mail advertisingisknownas
"spam".Sothesearethe mostfamousforms ofadvertising nowadays tomymind.
2.Explainthemeaningof'directmarketing'.Whyisitconsideredtargetedmeansofadvertising? Directmarketingis oneofthetypeofmarketing.Therearetwomaincharacteristicswhichdiffersit fromothertypes ofmarketingoradvertising.Thefirstis thatitattemptstosenditsmessages directlyto consumers,withouttheuseofothermedia.Thisinvolvesunsolicitedcommercialcommunication(spam, junkmail,etc.)with consumers orbusinesses.Thesecondcharacteristicis thatitisfocusedon drivingpurchases thatcanbeattributed toaspecific"call-to-action."Iftheadvertaskstheprospecttotakea specific action,forexample callafree phonenumberor visitawebsite, thenthe effortis consideredtobe directresponseadvertising.
Directmarketingisattractivetomanymarketers,becausein manycasesitspositiveeffect(butnot
negativeresults)canbemeasureddirectly.Forexample,ifamarketersendsoutonemillionsolicitations bymail,andtenthousandcustomerscanbetrackedashavingrespondedtothepromotion,themarketer cansaywith someconfidencethat thecampaignleddirectlyto theresponses.Thenumberofrecipientswhoareoffendedbythejunkmail/spam,however,isnoteasilymeasured.Bycontrast,measurementof othermediamustoftenbeindirect,asthereisnodirectresponsefromaconsumer.
3.Whatis the difference between'product placement'and 'product endorsement'?
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Productplacementadvertisementsarepromotionaladsplacedbymarketersusingrealcommercial productsandservicesinmedia,wherethepresenceofaparticularbrandistheresultofaneconomic exchange.Whenfeaturingaproductis notpartofaneconomic exchange,itis calledaproductplug. Productplacementappearsinplays,film,televisionseries,music videos,videogamesandbooks.
Productplacementislinkedwith theinclusion ofabrand'slogoin shot,orjustappearanceofa productin
shot. Thisis donewithoutanyspecial mention,itis donesothat itlookslikeanaturalpartofwork. Mostmoviestodaycontainproductplacements.Sothemostcommonform ismovieandtelevisionplacements andmorerecentlycomputerandvideogames.
Inpromotionandofadvertising,arecomendation orendorsementconsistsofawrittenorspoken
statement,sometimesfromapublicfigure,sometimesfromaprivatecitizen.Soproductendorsementit is whena well-knownperson sayshowgoodaproductisinadvertisements.Andpeople willbuy the productbecausetheylikeortrusttheperson.
Todayendorsementsappearmostlyintelevisionadvertising.Forexample,asmiling starmay
demonstrateanddescribethebenefitsthatshereceivesfromusing this orthatproduct.Inthecaseofcelebrityendorsements advertisers aimtousetherecognition-factortodrawonthehaloeffect.Intheory, thissourcetransfersfromthecelebritytotheadvertisedproduct,brand,andmanufacturer.Aproblem with usingcelebrityendorsementsinvolvesanynegativepublicitythatthecelebrity mightget:itwillalsotransferbacktotheproduct,therebyreducingbrandequity.
4.Whatmakes Nike'sadvertisingtick?
PhilKnight,the co-founderandformerChiefExecutive ofNike,hasanabsolutelyclearandcommitted
strategytousecelebrityathleteendorsement.HehasbuiltNike’sexpansionintosport aftersportfromits athleticsrootsonthebackofsportingmasters.FromthebeginningNikehasbeenpreparedtotakea gambleonsportingbadboys others wouldnottouch.Itwasastrategythatbeganwith IlieNastase,the originaltennisbadboy.TheRomanianhad thequalitythathascometorepresentNikeandits
advertising:attitude.Afterextraordinarygrowth,Nikebecamenumberonetrainermanufacturerinthe US.Butthenitexperimented unsuccessfullywithexpansionintonon-athleticshoes,andlostitsnumberonepositiontoReebok.
Knightbet thefutureofthecompanyon anewfeature:a newairtechnologyinsidethetrainer.Salestook
offandthe restishistory.Thisbringstoglobalizationandthe question ofhowAmericanthebrandcanbe.Nikeusesamixofglobaladcampaigns suchas ‘good vevil’andlocaladvertising suchasitsfamouspostercampaignsintheUK.MarketingdirectorsatNikedonotrelyonmarketresearchpre-testing
whichoftenreducestheimpactofmoreexperimentalcommercials.Thereisalsothelongrelationship
with one ofthe world’sbestadagencies. ThingsonlyhappeninNikeads thatsportsmenandwomencan reallydo.
5.How shouldyouplanan advertisingcampaign?
Anadvertisingcampaignis aseriesofadvertisementmessagesthatsharea singleidea andthemewhichmakeupanintegratedmarketingcommunication(IMC).Advertisingcampaignsappearindifferent
mediaacrossaspecifictimeframe.
Thecriticalpartofmakinganadvertisingcampaignisdeterminingacampaigntheme,asitsetsthetone
fortheindividualadvertisementsandotherformsofmarketingcommunicationsthatwillbeused.The campaignthemeisthecentralmessagethatwillbecommunicatedinthepromotionalactivities.
Takingonyourownadvertisingcampaignisnoeasytask.You cando itonyourownbutyoushouldbe readytorollupyoursleevesandget towork.
YourMarketingPlan
Nothingcanhelpyouidentifyyourgoalsmore thanyourmarketingplan.You learnalotabout your
company,yourcompetitorsandyourlong-termgoals bycreatingandfollowingyourmarketingplan. Thisiscrucialtoknowingwhattypeofadvertisingisbestforyou.
CreateaPlanofAction
Onceyouhaveyourmarketingplan,youmustcreateaplanofaction.Yourplanofaction also gives you
crucialinfoyoucanuseinexecutingyouradstrategy.