The Croxley Rail Link proposal envisages diverting the Metropolitan line Watford branch to Watford Junction station along a disused railway track. The project awaits funding from Hertfordshire County Council and the Department for Transport, and remains at the proposal stage.
London Mayor Boris Johnson suggested he may be thinking of extending the Bakerloo line to Lewisham, as South London lacks Underground lines.
The Underground uses TfL's Travelcard zones to calculate fares. Greater London is divided into 6 zones; Zone 1 is the most central, with a boundary just beyond the Circle line, and Zone 6 is the outermost and includes London Heathrow Airport. Stations on the Metropolitan line outside Greater London are in Zones 7-9.[34]
Travelcard zones 7–9 also apply on the Euston-Watford Junction line (part of the London Overground) as far as Watford High Street. Watford Junction is outside these zones and special fares apply.
There are staffed ticket offices, some open for limited periods only, and ticket machines usable at any time. Some machines that sell a limited range of tickets accept coins only, other touch-screen machines accept coins and banknotes, and usually give change. These machines also accept major credit and debit cards: some newer machines accept cards only.
More recently, TfL has introduced the Oyster card, a smartcard with an embedded contactless RFID chip, that travellers can obtain, charge with credit, and use to pay for travel. Like Travelcards they can be used on the Underground, buses, trams and the Docklands Light Railway. The Oyster card is cheaper to operate than cash ticketing or the older-style magnetic-strip-based Travelcards, and the Underground is encouraging passengers to use Oyster cards instead of Travelcards and cash (on buses) by implementing significant price differences. Oyster-based Travelcards can be used on National Rail throughout London. Pay as you go is available on a restricted, but increasing, number of routes.
For tourists or other non-residents, not needing to travel in the morning peak period, the all day travelcard is the best ticketing option available. These are available from any underground station. These cost around £5.50 and allow unlimited travel on the network from 9:30am onwards for the rest of the day. This provides excellent value for money and a huge saving considering one single journey on the network can cost close to £5. Travel cards for multiple days are also available.
In addition to automatic and staffed ticket gates, the Underground is patrolled by both uniformed and plain-clothes ticket inspectors with hand-held Oyster card readers. Passengers travelling without a ticket valid for their entire journey are required to pay a £50 (or £25 if paid within 21 days) penalty fare and can be prosecuted for fare evasion under the Regulation of Railways Act 1889 under which they are subject to a fine of up to £1,000, or three months' imprisonment. Oyster card pre-pay users who have failed to touch in at the start of their journey are charged the maximum cash fare (£4, or £5 at some National Rail stations) upon touching out. In addition, an Oyster card user who has failed to touch in at the start of their journey and who is detected mid-journey (i.e. on a train) by an Inspector is now liable to a penalty fare of £50, which is reduced to £25 if paid within 21 days. No £4 maximum charge will be applied to their destination as the inspector will apply an 'exit token' to their card.
While the Conditions of Carriage require period Travelcard holders to touch in and touch out at the start and end of their journey, any Oyster card user who has a valid period Travelcard covering their entire journey is not liable to pay a Penalty fare where they have not touched in. Neither the Conditions of Carriage or Schedule 17 of the Greater London Authority Act 1999, which shows how and when Penalty fares can be issued, would allow the issuing of a Penalty fare to a traveller who had already paid the correct fare for their journey.
According to statistics obtained under the Freedom of Information Act, the average commuter on the Metropolitan line wasted three days, 10 hours and 25 minutes in 2006 due to delays (not including missed connections). Between 17 September 2006 and 14 October 2006, figures show that 211 train services were delayed by more than 15 minutes. Passengers are entitled to a refund if their journey is delayed by 15 minutes or more due to circumstances within the control of TfL.
Westminster station — extensive structures are required to support Portcullis House above.
Accessibility by people with mobility problems was not considered when most of the system was built, and most older stations are inaccessible to disabled people. More recent stations were designed for accessibility, but retrofitting accessibility features to old stations is at best prohibitively expensive and technically extremely difficult, and often impossible. Even when there are already escalators or lifts, there are often steps between the lift or escalator landings and the platforms.
Most stations on the surface have at least a short flight of stairs to gain access from street level, and the great majority of below-ground stations require use of stairs or some of the system's 410 escalators (each going at a speed of 145 ft (44 m) per minute, approximately 1.65 mph (3 km/h)). There are also some lengthy walks and further flights of steps required to gain access to platforms. The emergency stairs at Covent Garden station have 193 steps (the equivalent climbing a 15-storey building) to reach the exit,[40] so passengers are advised to use the lifts as climbing the steps can be dangerous.
The escalators in Underground stations include some of the longest in Europe, and all are custom-built. The longest escalator is at Angel station, 60 m (197 ft) long, with a vertical rise of 27.5 m (90 ft).[1] They run 20 hours a day, 364 days a year, with 95% of them operational at any one time, and can cope with 13,000 passengers per hour. Convention and signage stipulate that people using escalators on the Underground stand on the right-hand side so as not to obstruct those who walk past them on the left.
TfL produces a map indicating which stations are accessible, and since 2004 line maps indicate with a wheelchair symbol those stations that provide step-free access from street level. Step height from platform to train is up to 300 mm (11.8 in), and there can be a large gap between the train and curved platforms. Only the Jubilee Line Extension is completely accessible.
TfL plans that by 2020 there should be a network of over 100 fully accessible stations, consists of those recently built or rebuilt, and a handful of suburban stations that happen to have level access, along with selected 'key stations', which will be rebuilt. These key stations have been chosen due to high usage, interchange potential, and geographic spread, so that up to 75% of journeys will be achievable step-free.
Overcrowding on the Underground has been of concern for years and is very much the norm for most commuters especially during the morning and evening rush hours. Stations which particularly have a problem include Camden Town station and Covent Garden, which have access restrictions at certain times.[41] Restrictions are introduced at other stations when necessary. Several stations have been rebuilt to deal with overcrowding issues, with Clapham Common and Clapham North on the Northern line being the last remaining stations with a single narrow platform with tracks on both sides. On particularly busy occasions, such as football matches, British Transport Police may be present to help with overcrowding.
On 24 September 2007 the entirety of King's Cross underground station was closed due to "overcrowding". Some stations are closed or are made exit-only stations due to overcrowding in peak periods. At other times trains simply don't stop at the overcrowded station and go onto the next closest station, in places where there is another station within walking distance. Overcrowding can also be limited by temporarily disallowing passengers from passing through ticket gates to the platforms at some stations.
According to a 2003 House of Commons report, commuters faced a "daily trauma" and were forced to travel in "intolerable conditions".
Accidents on the Underground network, which carries around a billion passengers a year, are rare. There is one fatal accident for every 300 million journeys. There are several safety warnings given to passengers, such as the 'mind the gap' announcement and the regular announcements for passengers to keep behind the yellow line. Relatively few accidents are caused by overcrowding on the platforms, and staff monitor platforms and passageways at busy times prevent people entering the system if they become overcrowded.
Most fatalities on the network are suicides. Most platforms at deep tube stations have pits beneath the track, originally constructed to aid drainage of water from the platforms, but they also help prevent death or serious injury when a passenger falls or jumps in front of a train.